Since my arrival in NH, I’ve noticed 2 things: silence and snow. The silence is the good part. I mean, I don’t hear barking dogs. My neighbors and I have plenty of breathing room between us. Ira came over for several days before Christmas, and we drummed and rocked without bothering a soul. Unfortunately, we do get exponentially more snow here than we did in MA. Hell, Natick used to get an assload of snow, but NH makes that pale in comparison.
The solution? Buy a snowblower. I ended up buying one on 12/30/2002, since after returning home to over 2′ of snow, it was near impossible to get around without one. I purchased a “top of the line” Craftsman 9hp/29″ snowblower, and the driveway was cleared in no time!
I lathered, rinsed, and repeated this snowblowing act with each subsequent snowfall (2), and on snowfall #3, I encountered an interesting plot twist: the powerdrive would no longer engage. Now, I’m a large man. I can push, lift, pull, wrestle most things that are my weight (250) or around that. Unluckily for me, snowblower Rip (Rip is my nickname for the snowblower now) weighs 200 pounds, and refuses to take kindly to being pushed uphill. Fucker.
So, having just bought the snowblower 3 weeks ago, I called Sears customer service. This really sucked.
Me: Hi, I just bought this snowblower from you, and the powerdrive won’t engage. It won’t engage in forward gear anymore.
Sears: Well, do you need a service call?
Me: Uh, yes.
Sears: The earliest we have is 1/23.
Me: But this is 1/10.
Sears: Sorry sir, but it’s the earliest time that we have.
Me: Well, do you have anyone I can talk to, so that I can get some pointers as to what might be going on with the snowblower? I don’t mind performing the repairs myself.
Sears: Sorry, we don’t have any support like that.
Me: Ordinarily, I wouldn’t make a big deal about the late nature of the service call, but I just bought the snowblower two weeks ago. I’ve been operating it per the instructions in the manual. It should NOT be broken. Therefore, I need to get this fixed ASAP. We have no shortage of snowfall here in NH.
Sears: Sir, I’m not sure if there’s anything that we can do about this. Maybe you can drop the snowblower off at one of our service centers?
Me: OK. Well, can they fix it today?
Sears: If you drop it off at one of our service centers, they can ship it out to one of our repair shops for you.
Me: How long will that take?
Sears: 7-10 business days.
Making a long story short, I escalated my call to Consumer Affairs, such that they relented, and had a service person come out “between 7:30am and noon” on 1/13. They actually arrived at 1:30pm, and didn’t finish their work as they needed to order a part. As of this very moment, the service technician is “running late” (in another 7:30am-noon window), and doesn’t expect to be here until 2pm at the earliest. Funny, I’m supposed to be arriving at work at 2pm today.
Oh, he just called. I can leave the snowblower and part outside, and he’ll repair it still.
So, suffice it to say that this whole thing has sucked, due to the counterproductivity of it all. Aside from that, I really hope that it gets fixed this time. Dealing with a bureaucracy like Sears is a real shot to the balls.
My suggestion to you is that you don’t buy products from Sears. Really, this is the same company who tried to sell me a “consolidated” service plan for my 2 products that I own (from Sears) even after I explained that I wasn’t going to spend another cent until the snowblower got fixed.
What a pisser. Arggh! 9/10 times, I buy good stuff that lasts for 5-10 years (depending on what it is). On the 10th time? It’s very painful.