I think that I’ve alluded to my buying habits here in the past. Or maybe I haven’t. I forget. Regardless, I usually buy good stuff that lasts. Whether it be cars, appliances, recording/audio gear, or anything else, I’m happy to spend the extra money (when I have it) to buy something that won’t come to bite me in the ass when it breaks.
Make that most of the time, I buy stuff that lasts, probably more like 9 out of every 10 purchases. The problem? The 10th purchase is such a thorn in my side that I ask myself what I was thinking in the first place.
In this case? It’s my washing machine. I bought it brand new less than a year ago. Mind you, I didn’t just go, found one that “looked purdy”, and bought it. I actually took the time to review “Consumer Reports” and similar to hear user input about the product(s) that I’d been looking at. In the end, I didn’t see any glaring problems, so I got out my credit card and put it on that.
Since last summer, the washing machine and I had many fine moments: deep cleaning of stains, quiet operation, not mangling my clothes, etc. Unfortunately, three nights ago, the washing machine decided to take the night off. Sure, it would wash the clothes, but it was in no mood to rinse them or give them a final spin. Oookay. I read the manual. Maybe I’d overloaded, and it was a matter of cleaning out the washer and starting over? That might’ve been the case, but then I realized that I didn’t own enough clothes to actually overload the washer. Maybe it was too warm and needed a rest? I let it cool, then tried again. Nothing. So, short of taking the thing apart, voiding my warranty, and having at it myself (which is my nature), I relented, and called the manufacturer to get a list of service centers.
In the end, the store from whom I’d bought the washer would be the ones who’d service it. I’d had a difficult time finding a service center who were certified to repair my washing machine, so the end result would be that I’d pay someone to repair the washer, while voiding my warranty at the same time. Hell, I might as well hack at the thing myself. (Yes, if my beloved washer was out of warranty, or required a $100 service call, you can bet that I’d be installing the parts myself. Maybe it could even run Linux. I’d sure find out!)
So, the vendor claimed that it would take them 7 days to get out to my house so that they could take a look at the washer. “Well”, I explained, “I found someone who can come out on Friday, two days from now.” “Oh”, they responded, “actually, we can have someone out to your home on Friday.” Oookay. Guess that two days from Wednesday isn’t next week at all, is it?
Finally, Friday arrived, and the service person was scheduled to arrive between 2 and 4pm. “Right”, I said to myself, “it’s Friday. It’s sunny and hot out. No way he’s going to be here at 4pm, since he probably won’t want to work late tonight.” Sure enough, the doorbell rang at about 2:45pm. “Bob”, we’ll call him, was lead to the washing machine, and asked once again what was wrong with the unit. Funny, this was the fourth explanation I’d made about this problem — to three different people — over the last 2 days. Doesn’t anyone write anything down anymore? Guess not.
So, “Bob” closed the door behind him and got down to business. Literally. My laundry stuff is behind louvered doors in my downstairs 1/2 bathroom, so it’s probably best that he closed the door to the room so that he could pull the washing machine out. Of course, with “Bob”, I had suspicions that there was a plot twist. First, “Bob” had only entered the house with a pretty scant-looking toolbox (flashlight, extension cord, duct tape, crescent wrench, and not much else). Second, “Bob” didn’t seem to be carrying any parts, which was strange because I was sure that one of the motors in the washing machine needed replacement. Third, well, “Bob” just looked like a “banger”. What I mean by “banger” is that Bob looked like a “hack”, or someone whose success as a repairman (or other career path) was directly proportional to their ability to bludgeon things into submission. I had my suspicions about “Bob” and his repair acumen. But what could I do?
Well, after “Bob” closed the door to the bathroom/laundry room, I was struck with these feelings of fear and loathing. The next 5 to 10 minutes were filled with the sounds of rustling papers, banging and clanging, and hearing “Bob” swearing under his breath. Then? Complete silence. I was just about to knock on the bathroom/laundry room door and ask “Bob” how it was going. And then I got my answer.
FART!
*pause*
FAAAAAAAAAAAAART!
*sounds of “Bob” sighing in relief*
Oh, for Chrissake. “Bob”, it seems, decided to unleash his fury at my washing machine on my precious porcelain receptacle. cms? He could get away with such a thing, given the current state of our book. But “Bob”? Don’t think so.
Within 5-10 minutes, the sighs and expulsions stopped. I heard a flush. And then the “Bang ‘n’ Crash Symphony Orchestra” started its 3rd movement (they had already done their 1st movement, and “Bob” was responsible for the 2nd).
*Bang!*
*Crash!*
*Bang!*
*sound of washing machine dial twisting*
*sound of running water*
*sound of washing machine making an awful grinding sound like it had done before*
*Bang!*
*Crash!*
*sound of more dial turning*
*sound of washing machine making more grinding sounds that somehow seemed weaker than they had been earlier*
*Bang!* *Bang!* *Bang!*
Bathroom/laundry room door opened. “Bob” emerged.
Bob: Hi, uhh, I had a chance to look at your washer…
Me: (thinking of Bob with his pants around his ankles, unleashing a Daisy Cutter or two on my precious toilet) Oh, good.
Bob: And, I’m really glad that you saved the tech sheet for your washer.
(For the uninitiated, the “tech sheet” outlines the wiring diagrams and location of parts for anything mechanical. Some vendors include it, and others do not. Now, to me, a “certified” repair person should be familiar with what they’re repairing, considering that said manufacturer only has four models of washing machines, whose lines haven’t changed in 2 years, but that’s just me.)
Me: Yeah, I try to save everything.
Bob: So, can I use your phone?
Me: Uhh, sure.
(Now, “Bob” calls the “mothership”, and starts asking for parts for the washing machine, none of which the henchman on the “mothership” seems to know about. “Bob” is getting agitated, and basically tells the “mothership” to order one of everything. The reason that he tells them? Well, I want to make sure that the right part gets replaced, so that this doesn’t happen again. I’m starting to feel unamused, even more than I did earlier. “Bob” hangs up the phone, and comes to speak with me.)
Bob: Well, like I said, I’m glad that you saved your “tech sheet”.
Me: Yes, so did you find out what was wrong with the washing machine?
Bob: Well, uhh, yes, it’s one of the motors and a pump.
Me: Which motor?
Bob: Well, I ordered the parts.
Me: But what’s wrong with the washing machine specifically?
Bob: (spouting part numbers at me) The parts should come in in about 5 days, and you’ll need someone to come out and install them.
Me: Umm, 5 days for parts?!
Bob: Yeah, that’s how long it will take.
So, to recap:
1. “Bob” doesn’t know what the problem is.
2. The washing machine is still broken.
3. The toilet had to be thoroughly cleaned.
4. The washing machine is still broken.
5. I reviewed the “tech sheet” and will probably ask them to order the parts that I need. I might even install the parts myself.
In the meantime, I’m going to emulate a lower caste member who’d be forced to do their laundry in the Ganges River. Of course, I’ll just use my guest bathtub upstairs for the wash and rinse. But, call in “National Geographic” if you must. I’ll show you my man boobs for that “sexy (suburban) tribesman” effect.
*Bang!*